Yes, we offer free returns within 7 days, provided the product meets specific condition

• The product must be factory damaged or defective
• The product must not be used
• Airway bill number and unique identification tags must not be removed or damaged
• All materials (booklets, sampling vials, etc.) must be intact and unused

Return approval is provided after inspection to ensure the product has not been used, altered, or damaged by the customer.

In such cases, no refund will be issued, and the company will not be responsible for the damage.

You should immediately check the product upon delivery. If it is damaged, return it to the courier on the spot and request an exchange.

The product will be verified, and you will be updated regarding the exchange

No, returns are only accepted if all conditions are met.

You can call +971 800 6177 or email customerservice@sapguae.com to schedule a return.

Sunday to Thursday, from 8 AM to 5 PM.

We will arrange a pickup through our courier partner.

The product must be in its original condition with all included materials

An Airway Bill number will be provided for tracking.

No, exchanges are not offered if the product is delivered in good condition

Yes, you must notify the issue within 3 days of delivery for it to be considered.

Refunds typically take 10 business days and may extend up to 15 business days (excluding Fridays, Saturdays, and UAE public holidays).

Refunds are processed using the original payment method (Cash on Delivery or Credit Card).

Once we receive and verify the returned product.

It depends on your bank and billing cycle.

Yes, you can cancel your order within 24 hours of purchase via your account or by contacting customer support.

No, once the product is dispatched, cancellation and refund are not applicable.

No direct modifications are allowed. You must cancel the order (if not shipped) and place a new one.

No, the company does not have access to modify customer accounts.